Delivery & Returns Policy
Delivery
- Delivery is £9.95 for wine orders of less than 6 bottles
- Delivery is free for orders of 6 bottles (1 Case) or more
- Click and Collect is also available
Please note that we can only deliver to addresses on the UK mainland.
Orders will be dispatched within 2 working days. Our carrier aims to deliver within 2 to 3 days of dispatch, but at busy periods e.g. Christmas please allow extra time for delivery.
If your order is urgent, please contact us at info@smockalley.co.uk and we will endeavour to arrange delivery to meet your request but additional delivery costs may be incurred.
All wine must be signed for on delivery by an adult aged 18 years or over. The courier will ask for identification if the recipient appears to be under 25. If the recipient appears to be under 25 and cannot provide relevant id to the reasonable satisfaction of the courier, delivery will not be made. The goods will be retained by the delivery agent, and the delivery agent will leave notification of attempted delivery for you to rearrange delivery or collection from the couriers nearest service point.
If age verified delivery or collection is unsuccessful within 18 days, the courier will return the order to Southlands Valley Wines. On receipt of the goods we will refund the original cost of the goods, less the delivery costs, to the original payment card.
Click and Collect
You may collect your order direct from our Cellar Door – please contact us at info@smockalley.co.uk or call 07927 521055 to arrange an appointment for collection.
Our Cellar door address is:
Southlands Valley Wines
The Studio,
Southlands Lane,
West Chiltington,
West Sussex
RH2 2JU
If the person collecting the wine appears to be under the age of 25, we will ask for age verification id before releasing the wine. No persons under the age of 18 will be permitted to collect orders of wine.
Returns
Upon receipt, if your order is damaged, incomplete or incorrect, please contact us within 48 hours of receipt to arrange a return or replacement, at no cost to yourself.
Contact us at info@smockalley.co.uk or call 07927 521055
Cancellations
In accordance with the Consumer Contracts Regulations, you may cancel your order up to 14 days after receipt of the goods.
Please contact Southlands Valley Wines if you wish to cancel your order – email info@smockalley.co.uk or call 07927 521055.
If you change your mind and we have not yet dispatched your order, we will refund the full cost of your order and any delivery charges. If we have already dispatched your order you must accept delivery and then return the goods to us at your own cost.
After delivery, if you simply changed your mind, you have 14 days to notify us if you wish to cancel your order. You must return the items to us at your own cost and, on receipt, we will refund the cost of the goods to your original payment card. You must return or hand over the goods to us without delay and no later than 14 days from the date on which you notify us of your cancellation.
Please note that all goods must be returned in their original packaging and without signs of use.
